Information for Patients
Welcome! Here you will find all the information you need for your upcoming
appointment. If you have any questions, please call one of our physician offices.
Preparing for Appointments
Getting ready for your appointment
- Make a list of questions.
- Make a list of health care providers / facilities that you have visited
since last seen at our office.
- Bring all your medications, in their original containers to your appointment.
Include over the counter vitamins and supplements.
- Bring your insurance card and photo ID.
- Consider asking a friend or family member to go with you to your appointment.
For your convenience, we have compiled all our out-patient forms in one
place. You may download and complete prior to your appointment.
You can find patient form information here.
During your appointment
- Talk openly with your team.
- Ask your most important questions first.
- Use your own words to repeat back the things you have discussed with your
care team. This will confirm that all information is clear.
- Be an active participant. Collaborate with your care team to make goals
to keep you healthy.
- Before you leave, be sure you understand goals and steps to take to reach
Same Day Appointments
Same day appointments are available. Please call us before seeking care
elsewhere so that we may try to accommodate your needs. Same day appointments
are limited and fill up quickly, please call us as soon as you can.
Secure On-line Patient Portal
We offer a
Patient Portal that allows patients to view, print, and manage key information after
an office visit. Using a secure username and password, patients have convenient
access to test results, communication to staff, or to request an appointment
from anywhere with web service.
Co-pays & Payments
Some insurance plans have co-pays. Please plan to pay your co-pay at the
time of appointment. If you can not pay your co-pay at the time of appointment
you may be asked to reschedule. If there is an outstanding balance on
your account you will be asked to make a payment at the time appointment
or the appointment may need to be rescheduled. Please contact our billing
office at 866-588-3588 and they will be happy to assist you and answer
any billing questions you may have.
If you need a refill of medication we prescribed for you, please contact
your pharmacy. This applies to all prescriptions including those that
must be written and hand carried to the pharmacy. Should your prescription
need to be renewed, your pharmacy will contact us and take the necessary
steps to provide you with your medication refill. Please note, there will
be times that medications cannot be refilled and you will be asked to
schedule an appointment or make arrangements for other testing. Refills
are handled during normal business hours and we ask that you allow 72
hours for processing. There may be times that our providers will need
to see you prior to refilling your medication and we will contact you
to make arrangements.
We try to inform you of your test results as soon as they are available
and reviewed by your provider. If we have not contacted you with your
test results within a week of completion of your test, please call us.
Advice & Emergencies. For an emergency call 911 immediately. If you
have an urgent need after hours, call the office number for information
on reaching the on-call provider.
Honoring time commitments allows us to provide you, and all our patients,
with the best professional care and service. We understand that circumstances
can occur that make it necessary for you to cancel or reschedule an appointment.
Please contact us as soon as you know you will need to miss an appointment.
We often have people we can move up in the schedule if we know there will
be an opening.
Interpretive services. Please let us know if you need any communication