Patient Rights and Responsibilities
The staff at Longmont United Hospital views each patient as a person. We address our patients’ medical and emotional needs by promoting a healing environment. As a patient here you have the right to excellent care and to be treated with dignity and respect.
You have the right to:
- Know about your health status, treatment and recovery.
- Privacy and confidential care at all times.
- Choose to have a family member, friend, or other individual participate in your care.
- Know who your caregivers are.
- Be cared for in a clean, safe setting, free of needless restraints.
- Adequate pain relief.
- See your medical records.
- Plan for your health care needs after you leave the hospital.
- Refuse care or treatment.
- Understand your bill, and ask for an estimate of LUH charges for the services you will receive (charge information may not be available in an emergency).
It is your responsibility to:
- Be involved in your health care, and treat your care team with dignity and respect.
- Tell your nurse or caregiver immediately if you feel unsafe.
- Ask questions and expect answers you can understand.
- Inform the staff about your medical history.
- Tell staff why and when you take your medicines, including any allergies. Give staff any medicines that you have with you.
- Make sure you understand exactly what will be done before a surgery or procedure, and to agree with the plan of care.
- Let staff know the name of any person who helps you with health care decisions.
- Share a copy of your advanced directives with staff, if you have them.
- Leave items of value at home. You are responsible for all items you bring into the hospital.
- Follow hospital rules. If you have questions regarding your rules contact your caregiver.
- Bring your insurance card, and understand your financial responsibility.
Our priority is for you to have an excellent patient experience. If your concerns are not being resolved with your immediate caregiver or the department director, please call the hospital operator by dialing “0” or 303-651-5111 and ask to speak to the Patient Representative or Nursing Shift Manager.
You may also contact The Health Facilities Division of the Colorado Department of Public Health and Environment, the Joint Commission, and the Colorado Division of Registrations Board of Medical Examiners, regardless of whether you first used the hospital’s complaint and grievance process.
The Colorado Department of
Public Health & Environment
4300 Cherry Creek Drive S.
Denver, CO 80222-1530
Colorado Division of Registrations
Board of Medical Examiners
1560 Broadway, Suite 1350
Denver, CO 80202
The Joint Commission:
Division of Accreditation Operations,
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181